Services

Technical support

Eptechnologies offer full remote technical support and online diagnostics for its systems. Depending on the issue it will be solved either remote or an EPT technician or affiliate comes onboard on the vessel world wide.

Spare Parts

We have essential spare parts on stock at EPTechnologies. We are in process of building a global service network and we offer virtual spare part ownership to be stored on board.

Warranty

EPTechnologies offers warranty against defects in workmanship and materials for its products for 18 months from commissioning or 24 from delivery (Incoterms EXW), whichever occurs first. As an option, customers can increase the warranty to 36 months with a surcharge. The place of warranty is Hamburg Germany, however we offer worldwide warranty service, travel expenses and parts shipping not included.

Fall 2022

Warranty conditions

EPTechnologies batteries

Warranty

Recycling lithium batteries

We are working on an appropriate life cycle strategy for lithium batteries.

Lithium batteries can be reused by various methods, either by reusing the entire battery for less demanding applications or by recovering and reusing individual components and materials.

A report by the Nomura Research Institute (NRI) predicts that the EU will be able to make a profit from recycling lithium by 2025ithium zu erzielen